By Happy Orchard
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15 Dec, 2021
Partnering with a third-party logistics (3PL) provider can help your company increase efficiency, control costs, stabilize your supply chain, and improve customer service. But, with so many 3PL options available, choosing the best fit can be overwhelming. Whether you are looking to outsource logistics for the first time or looking to replace a provider who hasn’t met your needs, take the time to review the following considerations. What is 3PL? 3PL stands for Third-Party Logistics, and the official definition (provided by the Consumer Product Safety Improvement Act ) is, “a person who solely receives, holds or otherwise transports a consumer product in the ordinary course of business but who does not take title to the product.” More simply, a 3PL provider ships, receives, stores, and/or distributes your product, but ownership of the product remains with you. While 3PL was originally limited to transporting and storing goods, today the 3PL industry spans a full range of logistical services from procurement to fulfillment. What to Look For in a 3PL Provider Range of Services What kind of services do you need? Outsource your needs to a single provider for a simpler and more scalable 3PL solution. Whether you need warehousing, bulk ingredients , custom portioning , kitting and assembly , private label packaging , order fulfillment , or any number of other logistical services, be sure your 3PL provider has the logistical capability to meet all of your needs with excellence. Experience and Stability Logistics is a constantly changing industry, so a 3PL provider that has been in business a long time is a good indication of its ability to provide high quality logistics and supply chain management services to its partners. Look for a 3PL provider with years of stability and a reputation for providing exceptional service. Safety and Compliance Be sure to find a 3PL provider who meets or exceeds all safety compliance measures in your industry. For example, in the food ecommerce space, an SQF-certified facility is a must-have, as well as cold-chain and ambient packaging spaces optimized for food handling. Responsiveness and Customer Service The ability to identify issues and resolve problems with speed and accuracy is essential in a 3PL provider. This responsiveness and quality of service should extend to both the manufacturer as well as the brand and its customers. The right 3PL will understand your company’s unique needs and work to empower your brand. Accuracy A 3PL provider’s internal processes will ultimately determine inventory accuracy, shipping accuracy, and order accuracy. When any of these fail, customers will be disappointed, which is a reflection on your brand. Ask a potential 3PL partner about their internal processes and accuracy rates, and don’t settle for less than excellence. Scalability Will your 3PL pr ovider make scaling easier? If you are already operating at scale, can your 3PL handle the volume? Do not want to outsource to a provider that cannot scale quickly and efficiently. Customization A 3PL provider should be able to act as an invisible extension of your brand. This will require different specifics depending on your company, but look for private label options and other customizable solutions for a seamless customer experience. The right 3PL provider will help your company scale, expand reach, improve efficiencies, and increase flexibility. If you are considering 3PL, we would love to hear from you. At Happy Orchard, food is our specialty, and our state of the art, fully automated, SQF-certified facility means we are poised with white glove service that is ready to be your 3PL one-stop shop. Give us a call or drop us a line today to see how we can help you fulfill your goals.